ACCOUNT
At present, our warehouses are operating normally and can promptly prepare packages within 3-4 days. However, please note that postal facilities might encounter delays. Considering the nature of the products, our team has to take special measures to ensure your order is delivered in a safe and discreet manner. For security reasons, we use a proxy carrier to forward the packages for shipping. We sincerely request your understanding and appreciate your patience.
On the login page, click the ‘CREATE MY ACCOUNT’ button and enter your name, email address, and choose a password. Your cart will remain intact, even if you had previously added products to it before creating the account.
Your safety is our top priority. Our site employs a highly secure SSL protocol, and we retain your sensitive data for only 90 days. Furthermore, since 2008, we have operated our own servers, all protected and encrypted by an advanced security infrastructure developed and maintained by our team of top programmers and software security specialists. Our servers are located offshore, beyond US and EU jurisdiction. Rest assured, your personal data is secure!
To change your password, log in to your account and navigate to the ‘MY ACCOUNT’ page (click on your email address in the upper menu). Scroll down on the personal data page and locate the ‘Change Password’ block. You will be prompted to enter your old and new passwords.
If you can’t recall or have lost your password, click on the ‘forgot your password?’ link on the login screen. Enter your email, and a password reset link will be sent to your address. Please note that our system emails may sometimes appear in your SPAM/JUNK folders. If you haven’t received a password reset link, the first place to check is your SPAM/JUNK folder.
To delete your account entirely from our server, contact our customer support with the request, and we will ensure its removal within 48 hours. As a token of gratitude and support for our loyal customers, we have a permanent reward program offering personal discounts for your next orders, bonuses, promos, etc. However, please note that if you choose to close your account, all related data will be wiped, and any achieved bonuses will be lost.
While you can register with any email provider, it’s not uncommon for our system emails to be found in the SPAM/JUNK folders of your mailbox. If you haven’t received any emails from us, the first place to check is your SPAM/JUNK folder.
Providers such as iCloud, Gmail, Yahoo, Outlook, and AOL may filter out our automated messages.
For optimal message delivery, we recommend using privacy-focused providers like ProtonMail or Tutanota.
All important information, including tracking numbers and payment status, is available in your account on our website.
To ensure the security of your data, we employ sophisticated web tools to guarantee the confidentiality of your personal information. Occasionally, these tools may not interact seamlessly with your browser, device, VPN, or DNS settings. If you encounter difficulty logging into our site, we suggest trying to log in from a different device or browser, adjusting VPN settings, or restarting your device. In most cases, these suggestions resolve the issue. However, if the problem persists, please contact our customer support for assistance.
Navigate to your account page by clicking on your email in the top menu. On the left, you will find the ‘My Orders’ page, where you can view all your current and previous orders. Please note that, to ensure your privacy and security, we automatically delete orders older than 90 days.
PRODUCTS & STOCK
We do our best to make your Steroidify experience fast & comfortable.
There are several ways to find a product:
Categories: On the home page, you’ll find product categories on the left side, including type, manufacturer, warehouse, brand, or active substance. Each option directs you to the corresponding page.
Search: At the top, there’s a search field sensitive to product names, substances, or brands.
Price List: Similar to categories, the price list allows you to combine filters for more accurate results.
If you still encounter difficulty finding a product, please don’t hesitate to contact our customer support, and we’ll be happy to assist you.
Steroidify is not just a store; it’s a community. Our dedicated team comprises individuals deeply entrenched in the AAS world, including experts with a scientific background, IFBB professionals, and sponsored athletes, all ready to offer you comprehensive support. Whether you’re embarking on your first cycle, seeking specific guidance, or wanting to learn more about using our products, reach out to our customer support.
Join our Telegram community filled with passionate individuals connected to the AAS world — from pro athletes to competing bodybuilders and AAS enthusiasts. Stay connected through our 24/7 online chat, easily accessible by joining our Telegram channel
At present, we operate from more than 12 warehouses worldwide, each with distinct stocks, shipping costs, product lines, and shipping success rates for various countries. You can easily determine the warehouse from which a product can be shipped by checking the product description page on our site. For more detailed information about each specific warehouse, please reach out to our customer service team.
As each of our products comes with different lead times, we’re unable to provide an exact date. However, most of our products are regularly restocked within days. You can subscribe for automatic notifications to receive an email once the product is back in stock. Please ensure you are logged in to successfully subscribe.
With over a decade of maintaining an impeccable reputation and offering one of the widest varieties of products, we strive to uphold our commitment. If a specific product is unavailable, you can find suitable alternatives by clicking on the active substance field of the desired product, which will display all available options. Rest assured, all our brands are of premium quality.
Our product managers conduct continuous market research, frequently adding new items through established partnerships. However, each addition undergoes rigorous testing and verification of multiple samples before being introduced.
While our store boasts one of the broadest selections in the AAS market, it’s important to note that we do not carry certain categories, such as sleeping pills, psycho-active drugs, stimulants, etc.
The majority of our listed products undergo laboratory testing, conducted both in-house and independently by reputable laboratories such as SIMEC, ChemTox, and projects like AnabolicLab.com. All tests are carried out using trusted methods, including HPLC and microbiological analysis. Products that have undergone lab testing are identified by a green label on their images. Additionally, you can explore our comprehensive lab tests database on the dedicated page here:
With an impeccable reputation to uphold, we prioritize the utmost scrutiny for manufacturers and sellers. We don’t provide second chances to any with reported issues, including bad lab results. Given the high demand to feature products on our platform, we carefully vet each entry in our queue.
However, it’s crucial to understand that any drug can pose risks if taken incorrectly. We strongly advise and urge you to read instructions thoroughly and consult your doctor to assess the potential presence of any risky health conditions.
We do not have our own brands; however, we serve as direct distributors for most of the brands featured in our product line. Some manufacturers provide verification codes on their products, which you can check on their official websites. Please be aware that verification systems may occasionally experience malfunctions. In the event of a failed verification, we recommend reaching out to the manufacturer directly through their official site. Share the product picture and the place of purchase, and they will confirm the authenticity.
It’s also important to note that our Pharmacy Grade products are sourced from an official drugstore chain in Turkey, and we do not have direct contact with the manufacturers represented there.
We always welcome reviews from our customers. You can read others’ reviews and share your own on a product description page. Simply scroll down, and you’ll find a button. Provide your details and submit the review. As a token of appreciation, submitting reviews and sharing Touchdown pics will earn you Discount and Store Credit Rewards. Find more details here: https://steroidify.fit/promos
PLACING AN ORDER
The ordering process is similar to that of many popular online stores. Simply follow these steps:
1. Add Products to Cart:
- Click the ‘Add to Cart’ button next to the desired product.
2. View Cart:
- Navigate to the cart located in the top menu bar.
3. Review Cart Contents:
- In the cart, review all added products, their quantities, and the total (inclusive of shipping fees* and applied discounts).
- If you have a promo code, apply it in the dedicated field**.
4. Choose Payment Method:
- Select your preferred payment method.
5. Enter Personal Details:
- Carefully provide your real name and address.
6. Continue and Confirm:
- Press ‘Continue.’
- Review your details; add any extra information in the COMMENT field if needed.
- If everything is correct, press ‘PLACE YOUR ORDER.’
7. Payment Details:
- You’ll be redirected to the Payment details page.
8. Confirmation Email:
- A system confirmation email will be sent (please do not delete it).
9. Payment Instructions:
- Carefully read all instructions and ensure payment is made within 5 days.
IMPORTANT NOTICE: Orders must only be placed on our official website after logging in with payment details generated within your account. Beware of fraudulent activities.
*Shipping fees vary between different warehouses and may multiply if you order from multiple locations.
**Please be aware that discounts are provided in the internal store currency – Bonus Coins, which you can either use immediately or exchange later for free items: 1 Bonus Coin = 1 USD.
We operate from over a dozen warehouses situated across the globe, each with distinct stocks, shipping costs, and success rates based on destination. For personalized assistance in selecting the best warehouse for your location, ensuring a fast and 100% successful delivery, please reach out to us.
For example, we recommend all our EU customers to order from our EU Warehouses for guaranteed domestic delivery, with a transit time of 4-5 days.
If you’ve changed your mind, please go to your account (click on the top bar email address). On the left side, locate the ‘My Orders’ page, click on ‘Details,’ and on the next page, select ‘Cancel.’ Additionally, the order will be automatically canceled after 5 days if payment is not received. Please note that order cancellation is only possible if the status of your order is ‘Awaiting Payment’ (Bitcoin, MG, or WU). If you have already made your payment, please contact our Support Line as soon as possible. Once the order is in the “Ready For Carrier” status, canceling is no longer possible.
For any modifications to the content of your order, you will need to place a new order. If your order is still in the ‘Awaiting Payment’ status (Bitcoin, MG, or WU), you can cancel it directly from the ‘My Order Details’ section on your account page. After canceling, you can easily re-add the same products to your cart with a single click on the same page and make any necessary adjustments to the content, address, and/or payment method.
If you have already made the payment, please contact our Customer Support as soon as possible.
To ensure the security of your data, we employ sophisticated web tools to safeguard your personal information. Sometimes, these tools may encounter issues interacting with your browser, device, VPN, or DNS settings. If you are unable to log in to our site, the initial troubleshooting steps involve attempting to log in from a different device or browser, adjusting VPN settings, or restarting your device. In many cases, these suggestions prove effective. However, if the problem persists, please contact our customer support for further assistance.
You can review your previous orders and reorder with a single click on the order details page, accessible in your account. Please note that, for safety reasons, we do not retain customer data, including previous orders, for more than 90 days.
The first wholesale option is here:
HILMA WHOLESALE + FREE HGH
We also offer discounts for large purchases. With multiple promos, offers, and benefits for our loyal customers, our orders can help you save on future purchases. You can receive a discount ranging from 5% to 15% when the cumulative value of your total orders reaches 1k, 2k, and 3k, respectively. The more you order, the more Cash you get back. The earned amount will be credited to your account in bonus coins, each equivalent to 1$. As mentioned earlier, you can use these bonus coins on your next purchase.
Additionally, choosing to pay with Bitcoin automatically grants you a 10% discount. When using BTC solely, it generates a discount in 10% Bonus Coins, and if used in conjunction with a promo code, a 5% discount is applied.
For more information on our promos, click here: https://steroidify.fit/promos
PAYMENT & BTC
When placing your order, you will be directed to your payment details page, where you will receive specific instructions for your current order. It’s important to note that payment details apply exclusively to the current order, and subsequent orders will have distinct payment instructions. Furthermore, payment details may be subject to change multiple times per day. Therefore, always refer to the most up-to-date payment instructions.
Once your payment is made, it should be confirmed. Please verify your payment status in your account on the ‘My Orders’ page.
We accept various payment methods, including Bitcoin, Litecoin (preferred), Money Gram, Western Union, Wire, and Zelle. Additionally, you have the option to add funds to your virtual ‘prepaid wallet’ at any time and make instant payments for your orders from there. Please note that combining payments using different methods simultaneously is not possible. If you wish to change your payment method, you will need to reorder and obtain new payment details.
Bitcoin stands out as the world’s fastest-growing and most successful currency. BTC transactions are instant, anonymous, cost-effective, and represent the most convenient payment method. Unlike traditional banking systems, Bitcoin operates independently, beyond the control of governments. For instance, opting to pay with WU/MG entails adhering to strict security measures and may result in indefinite blocks, as these services often prohibit transfers related to the purchase of goods or services.
Give BTC a chance, and we assure you that you won’t regret it. For more information on Bitcoin basics, click here:
Here is our info-graphics explaining how to pay with PayBis in 5 simple steps. ###paste here link to infographic page.###
After making your payment, please visit your account and navigate to the ‘My Orders’ page. Click on ‘Enter Payment Details,’ enter your payment information, and select ‘Confirm Payment.’ Your payment details will then be forwarded to our Financial Department for review. Payment confirmation can take up to 5 business days.
Please note that WU/MG payments may take longer due to additional processing and verification requirements. Crypto payments are generally processed faster. Bitcoin payments qualify for a 10% discount, while Litecoin payments qualify for a 15% discount.
Our intelligent automatic notification system will remind you when your payment confirmation period is about to end. If you are unable to make the payment on time, you can easily reorder with just one click on the ‘My Orders’ page in your account. If you have already made the payment and the order has been canceled, please reach out to our support line. Upon payment approval, your order will be reactivated.
Non-crypto payments can typically take up to 5 business days to be processed and confirmed. Processing may take longer in some cases, particularly with Western Union (WU) and MoneyGram (MG) payments due to additional verification and processing requirements.
Please also check your SPAM/Junk folder, as payment confirmations and order updates may occasionally be filtered there.
Important: WU/MG payments may be subject to additional security checks, transaction limits, blocked receiver names, or other restrictions imposed by the payment provider. These factors can result in extended processing times or, in some cases, cancellation of the payment or order.
For the fastest and most reliable processing, we recommend using a supported crypto payment method, such as Bitcoin or Litecoin. Crypto payments are generally processed much faster than traditional payment methods. Bitcoin payments qualify for a 10% discount, while Litecoin payments qualify for a 15% discount.
After submitting the payment confirmation form, our Financial Department will review your payment within up to 5 business days. Once accepted, you will receive an email notification and your order status will be updated to ‘Payment Accepted.’ If there is an issue with the payment, your order status will be updated to ‘Payment Error,’ and our Customer Support team will contact you.
Rest assured, your funds are never lost.
If your funds are delayed for more than 5 days, your order will be automatically canceled. Please contact our Customer Support and provide payment details. Your order will be reactivated and payment will be accepted.
Although BTC is straightforward to use, it might appear complicated initially. To assist you, we have dedicated an entire page to guide you through the BTC payment process, featuring easy-to-understand info-graphics and straightforward steps. You can access it here:
Bitcoin, an internet currency built on the innovative blockchain system, operates within an open-source, flawless, and secure framework. While the Bitcoin system itself is robust, potential security risks emerge during storage if not handled properly. Given that BTC is solely stored digitally, there are inherent risks such as data loss, hacking, or being compromised through misuse of exchanges. Additionally, the high volatility of cryptocurrencies poses another challenge.
Despite these risks, BTC remains one of the safest options when compared to conventional payment methods. You can mitigate BTC-related risks by staying informed about the future of money. For instance:
Always use a hardware wallet for storing your coins, such as Ledger Nano or Trezor, and avoid storing them on an exchange.
To mitigate volatility, consider exchanging your Bitcoin for a Stable-Coin like USDT, which maintains a stable value of 1 USD. This strategy protects you against volatility risks, allowing you to return to Bitcoin when ready to make a purchase. However, for long-term holding, this may not be the recommended option, as Bitcoin has historically been the best-performing asset in human history.
If you’re one of our satisfied and loyal customers, you’re likely aware that payment operations such as WU and MG may not be the fastest or most secure options. To provide a lasting solution for these types of issues, we introduce the ‘prepaid wallet.’ Simply deposit any amount into your account and pay for orders instantly when needed. Payment confirmations and order processing occur promptly.
To add funds to your wallet, access your wallet in the upper right menu and click on “Add Funds”.
You will also benefit from our Cashback feature, earning up to 15% instant reward in Bonus Coins for every dollar spent at Steroidify. 1 Bonus Coin is exactly $1 worth.
Yes, we do. However the price match source should meet some criteria.
1 – Price match source should be an authorized dealer, presented on the AAS market, should have a proper site and to be known in the community.
2 – Price match only applies for regular retail prices. Special prices, bulk offers or promotions of other distributors can’t be price matched.
3 – Price match only applies for in stock items. If the item is out of stock on the selected source, we do not offer price match.
If you find that price match source meets both of our criteria, please send us your order number with a reference competitor price (separate link for each product) and we’ll update the shopping cart total accordingly.
DELIVERY & SHIPPING
After completing your order & payment, you will receive a tracking number. Identify which carrier (USPS, Royal Mail, China Post etc.) is handling your order and go to their official website to track your package. If you do not know your carrier, you can use one of the following tracking services:
https://www.trackingmore.com/track/
Please keep in mind that any international shipping service can experience common delays in updating orders’ delivery status. Sometimes, the tracking information is only updated when the package arrives at the customs of the destination country.
After we confirm the payment usually it takes up to 24-48 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays, which are different from warehouse to warehouse. After we dispatch a package, a status of your order should change to “READY FOR CARRIER”.
For safety reasons we provide tracking numbers only after the customs clearance in origin country has been completed. This process can take some time due to the nature of the product, export licenses and the daily dispatch limit imposed by local authorities to some of our carriers. Also, please consider national holidays and emergency situations like Covid-19. All of these can tremendously impact delivery and dispatch time. As soon as we receive the tracking number, it will be uploaded to your account by our team and status will be changed to “Shipped”. An email will be sent as well.
We ship items in a way not to bring any excessive attention, maximum discretion is the norm. Packages are shipped with Priority Air-Mail and we have more than a dozen routes available, including EU, UK, USA and others.
We don’t use and we don’t recommend using fast shipping services like DHL Express, FedEx, UPS because they are very strictly controlled by customs and seizures are much more likely to occur.
From our side we do our best to ship your package as soon as possible and in the most secure way.
The shipping cost varies from $20 to $40. It depends on the warehouse you choose to ship from.
If you choose to ship from multiple warehouses the shipping fee will be summed for each warehouse.
Orders are prepared in 3–4 days. For security, we use a proxy carrier and discreet packaging.
IMPORTANT: With the current political climate and shipping disruptions in the US, it’s normal for tracking numbers and updates to be delayed—even for domestic orders. Increased carrier backlogs and more frequent law enforcement checks can cause gaps in tracking information. International shipments are also experiencing longer processing and customs times, so extra delays are possible.
Estimated delivery after dispatch: US Domestic: 4–10 days | International: 12–45 days | EU Domestic: 7–16 days
Unfortunately, if your country is not on the list, we are not shipping there.
Steroidify cannot be made responsible for undelivered packages with wrong/ insufficient name or address provided. Please be very careful on putting the correct name or address when placing your order. Always choose the REAL name and address to be able to find your package in case of loss or non-delivery, otherwise you may not be able to retrieve it and you will not be eligible for our Reship / Refund policy.
Sometimes it might take up to 5 business days or more before your tracking information would be available online. Your tracking code is valid and please make sure to try again later to track your parcel. If your tracking number has a status “Label created” ( often appears as unavailable ) or “Preparing to dispatch” – there is no need to worry as well. Your package is in transit. Unfortunately tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several more days to receive it. Your package should arrive soon.
There is no need to worry. Your package is in transit. Unfortunately tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several more days to receive it. Your package should arrive soon.
If your order has not arrived within 60 days have passed from the dispatch date (date of the first tracking information line) please write to our Customer Support and we will start an investigation with the carrier to confirm a seizure or loss and reship your package.
Please note that we cannot intervene before 60 days have passed from its dispatch date. These are the international post regulations in terms of time limit for a complaint or investigation to be launched.
Also please be aware that your order can have more than 1 package and tracking number. Usually we ship 1 package per warehouse and thus the tracking number count usually follows the warehouse number.
Please use the tracking number to make an inquiry personally at your local post office. There is no need to worry about going to the post, after the Customs authorities have completed their custom inspection of your package, it can’t be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package. PLEASE DO IT AS SOON AS POSSIBLE! Returned packages are lost as we are not able to retrieve them.
Unfortunately, returned packages are lost as we are unable to retrieve any returned deliveries. Most of time packages are being returned because a wrong or insufficient address was provided or the package had not been picked up on time. Steroidify can’t be responsible in both scenarios. Please go personally to your local post office and proceed with an inquiry. Sometimes, packages can be returned because import documents are missing. In this case we need a copy of the notification to initiate a reship.
We highly recommend to check tracking numbers and your post box more frequently and be careful on putting the real name and address when placing your order.
Yes, we ship to PO Boxes from selected warehouses. Please note that shipping availability depends on the warehouse used for your order.
Unless your order has statuses “ready for carrier” or “shipped” you can change your address by contacting our Customer Support here:
We ship in neutral boxes without mentioning of the goods inside the package or any other information like the website, logos, etc. Packages have enough discretion and protection so your order can arrive safe and without any unnecessary attention.
We always ship without a signature required but we have noticed that depending on the local post legislation they can still ask for one. That is why we always recommend using the REAL name and address, in order to be able to retrive your package in case of loss or non-delivery.
We are in this business for more than 12 years and have had many orders delivered to a post office instead of being forwarded to door delivery. Even if this happens, it’s just a simple procedure and nothing to be worried about.
Please note that after the Customs authorities have completed their inspection, your package can no longer be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package.
There is no need to worry, usually customs clearance procedure takes 2-3 days, however sometimes it can take up to 30 days or more to release. Unfortunately, there is nothing we can do to speed up things. We kindly ask to patiently wait, as our shipping success rate from abroad is around 98%.
There is no need to worry. We are in this business for more than 12 years and worst case scenario we have heard for seizures of packages was that basic seizure notice. Including for orders containing more than 50 vials.
Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs therefore an address flag is impossible since the volume is simply to big for them to analyze each case in depth.
Our store offers the most permissive reship policy on the AAS market. For most countries we offer unlimited reship policy. If you have received a seizure letter or your package is stuck in customs for more than 15 days, please contact our customer line to investigate the case and initiate a reship.
HGH / HCG shipments are not sent refrigerated. Due to the nature of international shipping and the logistics involved, there is simply no way to maintain refrigerated conditions throughout transit.
These products are manufactured in a way that allows them to withstand normal shipping temperatures for the expected transit period, otherwise domestic/international distribution would not be possible.
Please refrigerate the product upon receiving it and follow the manufacturer’s storage instructions.
The package is not in California, we have the carriers office base there. The package is shipped internationally, therefore the shipping time is the same as other International shipping routes. Our only US domestic warehouses are USA warehouses…
The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of a day or two to receive it.
Please note that due to the new EU import rules from the 1st of July 2021 all commercial goods imported from outside EU will have to proceed the custom clearance with VAT taxes applied!
Please be advised that when ordering from our international warehouses to EU you will have to prepare all documents. We can’t provide invoices or shipping documents. If you decide to order from our international warehouses to EU, you accept risks and should take care of all import procedures on your own.
We highly recommend to choose our EU warehouses which have much faster and secure shipping with no import procedures needed!
ISSUES / RESHIP & REFUND
There is no need to worry. We are in this business for more than 13 years and worst case scenario we have heard for seizures of packages was a basic seizure notice. Including for orders containing more than 50 vials.
Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs. Therefore, an address flag is impossible since the volume is simply to big for them to analyze each case in depth.
Our store offers the most permissive reship policy on the AAS market. For most countries we offer unlimited reship policy. If your package is stuck in customs for more than 30 days, please contact our customer line to investigate the case and initiate a reship.
In case you have received a seizure letter please:
take a high quality photo (120dpi) of ENVELOPE received from customs or FDA with receiver name
take a high quality photo (120dpi) photo of the LETTER received from customs or FDA with receiver name
Upload both images to an image upload site like https://imgur.com/upload or https://ibb.co (please DO NOT set the image autodele option on!) and send us links with an order number to investigate the case and initiate a reship/refund.
To get a link please proceed as follows:
– open the site https://imgur.com/upload or https://ibb.co
– push browse to choose photo/video to upload
– wait it to be uploaded and push HIDDEN
– copy the link from the pop up window and send us
IMPORTANT : To confirm a seizure, please include both letter and envelope. Otherwise, our standard 60 days re-shipping policy will be applied.
If you do not receive the purchased goods within 30 days of the order date for domestic shipments, or within 60 days for shipments from abroad, you must notify us in writing at our contact address to investigate and in case of confirmed loss initiate a reship.
We are sorry to hear that our product has not met your expectations. Our team has always been very attentive to the quality and purity of products in the stock. We won’t give any second chances to none of manufacturers with bad lab results or any other reported problems.
If you think that our product is contaminated/under-dozed/has no effect, please contact our customer support and describe the issue. Also we can offer the possibility of testing in a professional lab of your choice, on our expense. Many took advantage of our offer with success and dozens of testing threads on forums stand today as testimony of our ongoing campaign.
There is nothing wrong with the product. It is called crystallization and it can be seen in AAS quite often due to temperatures variations between storage, transit and delivery. Please note that active substance is not at all altered.
Here is the common suggestion from manufacturers:
1) Boil it longer – put it boiling water, on SLOW fire in pan. The pan should be high, a sauce pan will do the job. Water should not be above the vial tap. Start with boiling it for 2-3 minutes.
2) After 2-3 minutes, take the vial and shake it. Shake it hard. Continue to boil it for an other 2-3 minutes if, shake it again. If the gear is still crashed increase the time to 5 minutes.
If your products got damaged during transportation, please take and upload a photo to an image upload site like “https://imgur.com/upload” or “https://imgbb.com” and send us a link so we can promptly take care of your situation and reship the broken item asap.
Please be advised, the issue can be reported only within 14 days after receiving the package, please thoroughly check everything upon receiving.
We cannot accept low resolution, cropped or edited pictures as proofs. We need a simple picture (multiple pictures are recommended), taken with a regular modern smartphone or digital camera.
If you’re missing something from your order, first you need to check if there is any other package(s) in route. To do that, please go to your account, find your order on “My orders” page, press “details” and it will show you all assigned tracking numbers.
If you received and carefully checked all packages with no success, please upload a photo of all the package content to an image upload site like https://imgur.com/upload or https://imgbb.com and send us a link with the order number so, we can promptly take care of your situation. We’ll also have to start an investigation with our shipping department cause all products are photographed before they are placed in the package! A kind reminder, the issue can be reported only within 14 days after receiving the package.
In rare cases it is also possible that some products can run out of stock before we can ship it. In this case we will ship the second package at our cost as soon as the stock will be replenished.
We are sorry for this inconvenience. Human factor can play its role and you can receive wrong products or even a wrong package by mistake. If that’s the case, please upload a photo of received items and a shipping label to an image upload site like https://imgur.com/upload or https://imgbb.com and send us a link with the order number so we can promptly take care of your situation. Please be advised, the issue can be reported only within 14 days after receiving the package, please thoroughly check everything upon receiving.
IMPORTANT:
– Re-shipping of products is only possible once substantial evidence is provided by customers. Please submit a high-resolution photo showing the received products and a shipping label taken with a regular camera or a smartphone (multiple pictures are recommended)
– Low-resolution, cropped or edited pictures will be rejected.
We are sorry for this inconvenience. Our stock information is daily updated and the stock can be rapidly changed especially during a peak season. Considering the usual urgency our customers have most of the time, our shipping department therefore can decide to change vials for amps and vice versa. If that happened, please contact our customer support and we will give you a good discount for any inconvenience.
If your package was lost (hasn’t been delivered after 60 days from a dispatch date) or seized, you are alligable to ask for a reship or refund. Please contact our customer service with all details : seizure letter/envelope face side (please do not dispose an envelope upon receiveing seizure letter), tracking number, order number and our team will promtly take care of your situation*.
Please note, for safety reasons we do not provide cash refunds, the refund can be made only in store credit to your prepaid wallet.
*Seized Packages shipped from the EU Warehouse 3 can be reshipped only if an alternative shipping address is provided. The package can be re-shipped after receiving a letter from customs or 75 days after dispatch have passed. This is a temporary measure since US customs is highly overloaded lately and packages can be stuck in there for weeks and then pass it successfully.
*Any undelivered package can be claimed only within 180 days after the dispatch date. We can’t accept it later since it is very difficult to investigate after such long period of time.
ISSUES / RESHIP & REFUND
Steroidify is not only the biggest AAS store in the world. Steroidify is the community of passionate people involved into the world of AAS – pro athletes, competing bodybuilders and simply AAS lovers. To stay in touch we use 24/7 online chat which you can easily access by joining our Telegram channel here:
Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers.
Telegram is open, anyone can check their source code, protocol and API, see how everything works and make an informed decision. Telegram use their own encryption based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange. Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in their competition and win $300,000.
Install Telegram to any of your devices and click on the invite link here: https://t.me/joinchat/MnOqIhhTysmsl43VImCmMA
For assistance regarding the cycle planning and products usage, please contact our retired IFBB pro consultant, who is part of our team at PharmaPro@protonmail.com
Also you can join our rapidly growing community and ask members of our chat group – pro athletes, competing bodybuilders and simply AAS lovers . The chat is very responsive with more than 500 messages everyday. You will certainly find your answers there: https://t.me/joinchat/MnOqIhhTysmsl43VImCmMA
You should never send any funds to fake representatives in WhatsApp, Telegram or other social media.
PROMOS & BONUS COINS
We send samples and promos only through our contests and giveaways that we initiate on popular boards and forums, like Eroids.com.
We always run different promos, competitions and give our customers store credits and discounts for their activity. All our ongoing promos are presented in our promo section:
Promo code discounts and cashback credit are delivered in Bonus Coins. This means, for example, that the total to pay will not be discounted by 20%, however you’ll be able to choose bonus items (freebies, in addition to your main products) up to 20% from your shopping cart.
1 Bonus Coins = $1
In the purpose to avoid extra shipping costs, customers can choose freebies (products acquired with bonus coins) only from the same warehouse as the products from your main order. So if you add to cart products from Warehouse 1, you will be able to choose freebies only from from Warehouse 1. If you choose products from Warehouse 3 & Warehouse 4, you will be able to choose freebies only from Warehouse 3 and/or Warehouse 4.
Also, if you do not select freebies for the maximum amount available in your wallet, unused bonus coins from the promo codes and bitcoin discount are credited back into your account. Moreover, you receive an additional Cashback in Bonus Coins as well, from 5% to 15% when your total orders value reach cumulative sums of $1,5K and respectively $3K. You can use them later, on your future orders.
At Steroidify, we reward your loyalty with up to 15% instant cashback on every dollar you spend! Here’s how it works:
New customers start with 5% cashback on all purchases.
Spend $1,500 to $3,000 and your cashback automatically increases to 10%.
Once you’ve spent over $3,000, you’ll enjoy a 15% cashback on all future orders!
Your cashback is credited to your account as Bonus Coins, which can be used for your next purchase. 1 Bonus Coin = $1, so every dollar you earn goes right back into your pocket!
Bonus Coins expire after 180 days of inactivity, so be sure to use them before they’re gone. If your bonus coins remain unused for 180 days, your cashback level will reset to 5%.
Start shopping now and watch your rewards grow!
Our discounts are delivered in store credit (bonus coins). This means that the total to pay will not be discounted by 20% for example, however you’ll be able to choose bonus items (freebies, in addition to your main products) up to 20% from your shopping cart.
1 Bonus Coins = $1
If promo code does nothing please contact our customer support to check if its been expired.
Please be advised Promo Codes cannot be applied in conjunction with Price Match promo.
If the status of your order is still Awaiting Payment (Bitcoin, MG or WU) you can cancel it directly from “My Order” page in details. Next you can simply re-add the same products to your cart in 1 click and apply your promo code.
Please access your account and go to “Touchdowns” page.
Read the rules, upload your photo and get discount!
You can get a discount for posting a review about your Steroidify experience. The better your review, the bigger discount. We call it Loyalty Discount. To get the discount please login to your account, go to “Loyalty Discount” page and put the link with your review in the field.
Please note, the review must mention “Steroidify” in the title or to be in our sub-forum or thread.